Last updated: November 1, 2026

The short version. Credits you buy are for use on Orousal. Digital items are delivered instantly, so we generally cannot refund credits once spent. We will always fix a charge that went wrong, an item we failed to deliver, or a subscription you cancelled on time.

1. Buying credits. Credit packs are charged in US dollars at the price shown at checkout. Credits are added to your balance as soon as payment clears. Credit purchases are final once completed, except as listed below.

2. When we will refund or restore credits.

  • You were charged twice, or charged an amount different from what checkout showed
  • A purchase did not arrive, the link failed, or the content was not what we described, and we cannot fix it within 48 hours
  • A custom request was declined by us, or we did not deliver within 7 days (credits are restored, or refunded to your card at your choice)
  • Your account was charged without your authorisation (contact us right away; we will investigate)
  • A technical error removed or reduced credits you had bought

3. When we will not refund. Credits already spent on chat time, chat passes, content you opened, gifts and tips; daily bonus credits (they are free); dissatisfaction with an AI reply (replies are generated and vary); accounts closed for breaking the Terms or Acceptable Use rules. Chat time you have bought but not used yet is not refunded, but it never expires, so it stays available to you.

4. VIP memberships.

  • Billed monthly in US dollars at the price shown at checkout, renewing automatically on the same day each month
  • Your 3 included 24-hour chat passes can be used on any days you choose during the paid month, with 3 pauses each; any not used by the end of the month are lost
  • Cancel any time in My Account > Subscriptions, with no phone call or email needed. Cancellation stops future charges, and you keep benefits until the end of the paid month
  • We do not refund a month that has started, and unused monthly benefits do not carry over
  • If a renewal fails, we may pause your benefits until payment is fixed

5. Closing your account. Unused credits are not refunded when an account is closed, whether you close it or we close it. Gifts, tips and spent credits are not refundable.

6. How to ask. Email support@orousal.com from the email on your account, or use the Help button on any page. Include your order number and what went wrong. We reply within 2 business days. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

7. Payment disputes. Please contact us before disputing a charge with your bank; we resolve most issues in a day or two, and faster than a dispute. If a dispute is filed for a purchase that was delivered, we will give the processor our delivery records, and we may suspend the account until it is settled.

8. Billing descriptor. Charges appear on your statement as Orousal, so you can recognise them.

9. Changes. We will post changes here with a new date. Changes do not affect purchases made before they take effect.